Modern, Scalable digital solutions built for evolving market demands
Seamless deployment with expert guidance from planning to launch
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Seamless deployment with expert guidance from planning to launch
Running retail across a physical store, an online channel, and a call centre at the same time is straightforward when all three share the same inventory, pricing, and customer data. Most retailers are not there yet. Stock levels are different on the website than they are in the warehouse. Promotions go live online before the store team knows about them. Customer returns from online purchases create confusion at the counter. Dynamics 365 Commerce fixes the disconnection by running every channel from one platform. Powercret delivers Commerce implementations on a fixed price, fixed timeline basis for retailers who need to get it right without a drawn out project.
Run Every Channel From One Back Office Without Reconciling Them at the End of the Week
Managing stock, pricing, and promotions across stores, your website, and a phone channel is genuinely hard when those three things use separate systems. Someone always has to reconcile them. D365 Commerce puts all three in the same platform so your operations team stops reconciling and starts making decisions.
One Platform That Replaces the Collection of Retail Systems That Have Accumulated Over the Years
Most retail businesses carry more systems than they realise. A standalone POS, a separate e-commerce platform, a third party loyalty tool, and a finance system that none of them properly talk to. D365 Commerce sits on the Microsoft Azure platform and connects natively to Dynamics 365 Finance and Supply Chain, which means consolidating those separate systems without building custom integrations between them.
Real Financial Visibility Across Every Store and Channel Without Waiting for Month End
Knowing which stores are profitable, which promotional lines are working, and where margin is being eroded is difficult when your retail transactions and your finance system operate on different reporting cycles. D365 Commerce posts transactions directly to Finance so the commercial picture is current rather than reconstructed.
Microsoft discontinued Dynamics 365 Retail in 2020 and replaced it with Dynamics 365 Commerce. Commerce includes everything Retail offered plus a fully integrated e-commerce platform with a site builder, a native AI recommendation engine, and a modern loyalty management system. Businesses still on Dynamics 365 Retail should plan a migration. Businesses running a standalone POS alongside a separate Shopify or Magento storefront should consider whether consolidating onto Commerce makes commercial sense for their scale and growth plans. Powercret can assess both scenarios.
Full scope Dynamics 365 Commerce implementation covering every retail channel, every store location, and every customer touchpoint your business operates from one platform.
Manage all your sales channels from a single back office so pricing, promotions, and stock availability are always consistent regardless of how and where a customer chooses to buy.
Deploy a modern cloud connected POS that keeps your stores trading reliably and handles every in store transaction type your team needs without requiring a full internet connection to function.
Build a branded online store that connects directly to your Commerce back office so product data, pricing, and stock availability are always accurate without a daily sync job holding things together.
Give customers a reason to come back with a loyalty programme that works consistently across every channel and gives your merchandising team real data on what actually drives repeat purchase behaviour.
Know exactly what you have and where it is across every location so your team stops selling stock that is not available and stops carrying stock that is not selling.
Manage your full product catalogue, pricing structure, and promotional logic from a single back office that pushes changes across every channel the moment they are approved.
Surface relevant products to customers at the right point in their shopping journey using AI capabilities built natively into Commerce rather than through a third party tool.
Give your leadership team the retail numbers they need to run the business without someone spending half a day preparing a report before every commercial review meeting.
Keep your retail data and financial data in sync without any manual reconciliation work sitting between them.
Customers find products through personalised online recommendations, in store displays drawing from live inventory, and search results shaped by their previous browsing and purchase behaviour.
Online shoppers interact with a consistent branded storefront. In store customers see accurate stock availability and product information connected to the same system as the website.
Checkout is consistent across channels. The same pricing, promotions, and loyalty rules apply whether the customer is buying online, at a POS terminal, or placing an order by phone.
Flexible fulfilment options including warehouse dispatch, ship from store for faster local delivery, and click and collect for customers who prefer to pick up in person.
Customers can return an online purchase in store without your team needing to look up the original transaction in a separate system. One returns process across all channels.
Points are earned and redeemed consistently across every channel. Loyalty data feeds the AI recommendation engine and your marketing team's segmentation for future campaigns.
Every transaction feeds back into analytics so your merchandising, pricing, and promotional decisions are based on what is actually happening in the business rather than last season's data.
Evaluate performance, profitability, and insights for future optimization.
D365 SCM is a modular platform. You do not have to implement everything at once. Here is what each module covers and which business function it primarily serves.
Sales velocity data from Commerce feeds directly into Supply Chain to drive replenishment planning. Purchase orders triggered by Commerce demand signals arrive in the warehouse with receiving instructions that match what the system already expects.
Every retail transaction posts automatically to the Finance general ledger so there is no end of day or end of week reconciliation exercise sitting between your stores and your accounts. Margin reporting in Finance reflects live Commerce transaction data rather than waiting for a batch upload.
Real time retail dashboards covering store sales, channel contribution, basket analytics, loyalty programme ROI, and promotional performance are built in Power BI and connected to Commerce data so commercial reviews run on current numbers rather than exported spreadsheets.
Store managers, head office merchandising teams, and call centre staff communicate and share operational updates in Teams rather than across a collection of group chats, emails, and notice boards. Promotional briefings and stock alerts surface in Teams alongside everything else.
Promotion approval workflows, markdown sign off processes, and supplier purchase order automation are built in Power Automate and connected to Commerce events. Custom store manager tools and back office reporting dashboards are built in Power Apps without custom development in the Commerce core.
Where businesses already operate an established e-commerce platform or sell through marketplace channels, Powercret configures the integration between those channels and Commerce back office data for inventory, orders, and financial reconciliation. We assess whether migration to the native Commerce storefront makes sense or whether integration is the better commercial decision for your current scale.
Clear answers from the team that delivers it.
Book a free Commerce assessment with a Powercret Microsoft consultant. We will review your current retail systems, identify the gaps between your channels, and show you what a phased D365 Commerce implementation looks like for your store count and channel mix.
