Services

Digital Transformation Consulting

Modern, Scalable digital solutions built for evolving market demands

Implementation Services

Seamless deployment with expert guidance from planning to launch

Managed Support Services

Proactive monitoring maintenance, and support.

Staff Augmentation

Seamless deployment with expert guidance from planning to launch
Solutions
Dynamics 365
Sales Customer Service Contact Center Customer Insights Field Service Project Operations Business Central Finance Commerce Supply Chain Management

Microsoft Managed Services to Keep Your Stack Running, Optimized, and Delivering Value, Every Month

A senior Dynamics 365 managed services partner operating, governing, and continuously improving your Dynamics 365, Power Platform, and Azure environment, backed by SLAs, proactive monitoring, and built-in monthly value delivery

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What Happens Without Microsoft Managed Services After Go-Live

Most Microsoft environments don’t fail at implementation, they fail in operations. Without structured Microsoft Managed Support Services, ownership fades, priorities shift, and the platform gradually stops delivering business value.

Tickets That Never Close

Tickets That Never Close

Support requests pile up, fixes get delayed, and users lose confidence, leading to shadow IT and declining adoption.

Skipped Release Waves

Skipped Release Waves

Twice-yearly Microsoft updates go unmanaged, leaving your system behind on critical features, Copilot capabilities, and competitive advantage.

Azure Costs Running Away

Azure Costs Running Away

Without FinOps governance, cloud spend grows unchecked, often increasing 30–50% year-over-year without measurable ROI.

Customization Debt

Customization Debt

Short-term fixes accumulate into long-term complexity, making every enhancement slower, riskier, and more expensive.

One operating partner for your entire Microsoft estate

Powercret managed services cover the four layers that determine whether your platform keeps delivering value, or quietly starts costing you more than it saves.

L1–L3 Support, 24/7

L1–L3 Support, 24/7

Keep the platform running

  • Tiered support with senior consultants on L3
  • 30-minute P1 response, 4-hour resolution target
  • Multi-channel: portal, email, Teams, phone
  • ITSM integration with ServiceNow / Jira / Zendesk
Proactive Monitoring & Health

Proactive Monitoring & Health

Prevent issues before users see them

  • 24/7 platform health monitoring on Azure Monitor
  • Monthly Dynamics 365 health and security audits
  • Performance tuning and storage optimization
  • Backup, DR, and incident response runbooks
Release & Change Management

Release & Change Management

Stay current, ship continuously

  • Microsoft releases wave readiness and testing
  • ALM pipelines (DevOps / GitHub) maintained
  • Change advisory board and impact analysis
  • Quarterly enhancement backlog and roadmap
Optimization & Value Realization

Optimization & Value Realization

Keep the ROI compounding

  • Quarterly business value review with execs
  • FinOps governance for Azure cost control
  • Adoption analytics and user enablement
  • AI/Copilot rollouts as new capability lands

Managed Services Tailored by Industry

Manufacturing

Support plant operations, supply chain continuity, and production planning with high-availability SLAs and integrated ERP support.

Retail & E-commerce

Ensure uptime during peak seasons, optimize omnichannel operations, and maintain real-time inventory and customer data accuracy.

Healthcare

Deliver secure, compliant operations with strict data governance, system reliability, and uninterrupted patient and service workflows.

Financial Services

Meet regulatory requirements with audit-ready systems, secure data handling, and high-performance CRM and reporting environments.

Professional Services

Support project delivery, resource planning, and billing accuracy with reliable systems and continuous performance optimization.

SaaS & Technology

Enable rapid releases, scalable architecture, and continuous innovation with DevOps-driven support and platform optimization.

What's inside a Powercret managed services agreement

Pick the modules that match your maturity. Every plan includes a named Customer Success Architect.

Tiered Application Support

Tiered Application Support

L1, L2, and L3 support across D365, Power Platform, and Azure, all under a single SLA, all routed through a portal that knows your configuration.

Proactive Monitoring

Proactive Monitoring

24/7 monitoring of platform health, integrations, performance, and security, issues caught and fixed before they become user-visible incidents.

Security & Compliance

Security & Compliance

Security posture management, patching, identity governance, and audit-ready change records, aligned to ISO 27001, SOC 2, and HIPAA requirements.

Release & ALM Management

Release & ALM Management

Stay current on every Microsoft release wave with a tested, governed deployment pipeline managed end-to-end by Powercret.

Continuous Enhancement

Continuous Enhancement

Pre-allocated monthly enhancement hours so the backlog keeps moving without raising new SOWs every time a change is needed.

Quarterly Business Reviews

Quarterly Business Reviews

Executive-level review of SLA performance, ROI delivered, and the next quarter’s value roadmap, every 90 days without exception.

The numbers our managed services clients hold us to

Aggregate performance across active managed services contracts in the last 12 months.

0.7%
SLA Achievement

Consistently meeting response and resolution SLAs across all managed services clients.

+0%
Adoption Uplift (Year One)

Improving user adoption through continuous optimization, training, and support.

−0%
Azure Run-Rate Cost Reduction

Reducing cloud spend with FinOps governance, usage optimization, and cost controls.

0 Min
P1 Response (24/7)

Rapid response to critical issues with round-the-clock monitoring and support.

How we onboard, stabilize, and run your environment

A proven 4-week onboarding followed by a continuous monthly cadence, designed so the handover from your previous partner or implementation team is smooth, not stressful.

Audit

Week 1–2: full technical and process audit, debt register, and risk heatmap of your entire Microsoft estate.

Stabilize

Week 3: critical fixes deployed, Azure Monitor configured, incident runbooks written and tested.

Transition

Week 4: SLA cutover, ITSM integration completed, full knowledge transfer from your previous team.

Operate

A monthly cadence: support SLAs, release wave management, security reviews, and FinOps optimization.

Evolve

Quarterly executive value review, SLA performance, ROI delivered, and forward roadmap for the next quarter.

Enterprise Technologies Insights

AI-Powered Grant Management Built on the Microsoft Stack

End-to-end digital transformation for a Canadian non-profit, Power Pages front-end, Dynamics 365 back-end, AI-driven verification

We delivered a unified grants platform for a Canadian non-profit serving college students. AI extracts data from legal documents and verifies Photo IDs, Power Pages handles applications without authenticated user licences, Dynamics 365 manages the back office, DocuSign closes the loop on signatures, and Power BI surfaces fund insights, all inside a 3-month delivery window.

3×

Improvement in application processing speed

AI-automated

ID and document verification at intake

Learn more
AI-Powered Grant Management Built on the Microsoft Stack

Have Questions About Microsoft Dynamics 365 Managed Services?

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Free 60 minute audit of your Dynamics 365, Power Platform, or Azure environment, covering SLA risk, security, release status, and cost, with a tailored managed services proposal.

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